27 November 2010

Mobile Makes Shopping Easier

As I walked through Bed, Bath and Beyond and PETSmart tonight (Saturday), I was amazed that there were no crowds, no craziness and no disagreements about prices or out of stock products. When I needed help locating an item, the customer service rep was ready to look up my item on her computer to make sure they were in stock and, if not, she would order one online.

It was a different story on Black Friday, which began in some stores at 3 am on Thanksgiving Morning. People camped out and waited in line for hours. Any store that advertised discounted electronics were hit early and hard.

A Wal-Mart in Austin had a power failure right before the doors were to open at 5 am. As time passed, the line went around the store. No one knew whether to give up their prized place in line or go shopping somewhere else.

A new study from Leo Burnett and Arc Worldwide demonstrates that the recession helped alter our mindsets. Now, we come to retail stores fully armed with information. Mobile takes this process to the next step. Check the aisles in a major retailer and you will see people using their phones to check prices, find availability and send photos to their friends.

The Yahoo Mobile Framework Study performed with Nielsen shows that 9 out of 10 mobile users access the mobile Web in a store. And about half of all mobile Web activity in a store is related to shopping. In fact, mobile users are demonstrating behaviors that are already far ahead of the mobile ecosystem. Almost half of all of those using mobile phones in-store have sent phone camera images of a product to someone.
Of course, mobile coupons, shopping hotlinks, mini-malls and the next great innovation will change your stopping experience even more. I like this idea. If we shop online, we use less gas, which means less pollution less money spent on gas. Mostly, using your Smart phone as a tool, with in-store or online shipping, is going to make Holiday shopping a breeze.


Dean Saliba said...

I ALWAYS do my shopping online because I hate going where there are crowds. I get all sweaty and panic. :(

baja ringan said...

I agree that mobile makes shoping easier.
I usually do it. Thanks

cv said...

This is the most perfect way to shop! Hope many still need to know this, you could help then by sharing this with face book! thanks dude..this is my fist visit and will follow you regularly!

Advertising CV

Web Redesign said...

Excellent ideas.. Thanks for sharing this.

jane search said...

i love online shoppings, these days shopping malls are just packed with crowds... internet has revolutionize the world

Warhol Style Canvas said...

I find it cool, you don't need to walk under the heat of the sun, nor walk around to look for something you would like to buy. Also, I can save a penny since I save from gasoline. Like it!

Anonymous said...

Online shopping is becoming a trend now. A lot of people do online shopping and mobile has made this much easier for the customers to do so. I agree with the article.

Sherman Unkefer said...

Love the article and I totally agree that online shopping is here to stay. Will adapting the same methodology of sales, discounts, and coupons as retail outlets work the same for e-commerce sites?

Cheep SEO said...

This artical is very clos to the reallity.Mobiles and online shoping has provided many easy ways of shoping.

Unknown said...

Online shopping is really helpful specially for busy people like me, it doesn't only saves time but saves money as well. Doing online shopping does not to spend a lot in traveling and eating outside in a restaurant which cost too much.

Hannah Banana

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