01 September 2007

Vovici Online Customer Surveys

Customer Surveys are important in determining if you are meeting the needs of--and to receive important feedback from--your customers. A happy customer may refer hundreds of new customers to you, but one unhappy customer may cost you thousands of potential customers.

Most of us have no idea how to develop or administer a survey instrument. Vovici.com, sponsor of this post, will provide support for you every step of the way--from giving you access to survey design templates to suggesting questions for your survey instrument. With their help, you will have your online surveys completed within 72 hours.

Types of customer surveys:
  • A basic Customer Survey will let you know whetherl your customers plan to shop with you again.

  • A customer satisfaction survey provides information on demographics, level of satisfaction levels, and potential word of mouth referrals.

  • A customer service survey will show you any problems you have in the area of customer service and support.

  • A conference survey will inform you of any bottlenecks in the registration process, who the best speakers or presenters are, and if attendees would come again.
  • A readership survey will answer your questions as to the perception of benefit from your newsletter and perhaps give you suggestions as to what your customers would like to see in future issues.

  • A win/loss analysis survey will provide your sales team with what they need to close more sales.
Currently, you may sign up for a free 30-day trial of the survey product.

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